FAQ & Site Info
Terms of Service
Terms & ConditionsLast Updated: [17/09/2026]
Welcome to Newace. These Terms & Conditions govern your access to and use of the Newace website, including the purchase and use of software products, software licences, activation keys, subscriptions, downloads, and other digital products offered through our website.
By accessing our website or purchasing a product from Newace, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Newace
Newace is an online software store offering software products, digital licences, activation keys, subscriptions, and related digital products.
Business Name: Newace
Website: [https://newace.ecrater.com/]
Email: [[email protected]]
2. Acceptance of Terms
By using the Newace website, you confirm that:
You have the legal capacity to enter into an agreement.
The information provided by you is accurate and complete.
You will use purchased software in accordance with the applicable software licence.
You will comply with these Terms & Conditions and applicable laws.
You will not use Newace products or services for unlawful or unauthorised purposes.
If you do not agree with these Terms & Conditions, please do not use the website or purchase products from Newace.
3. Software Products and Licenses
Software products sold through Newace may be subject to separate End User License Agreements (EULAs), publisher terms, subscription agreements, or other licence conditions issued by the respective software publisher.
Purchasing software from Newace does not necessarily transfer ownership of the underlying software to the customer. Unless expressly stated otherwise, the customer receives a licence or authorisation to use the software according to the applicable publisher's licensing terms.
Customers are responsible for reviewing and complying with the applicable software licence.
Software must not be copied, resold, redistributed, reverse engineered, modified, or otherwise used in violation of the applicable licence.
4. Product Information
We make reasonable efforts to ensure that product names, descriptions, specifications, compatibility information, screenshots, images, prices, and other information displayed on the website are accurate.
However, software publishers may update products, system requirements, features, interfaces, licensing models, or supported operating systems from time to time.
Customers should review the product description and system requirements before purchasing.
Newace is not responsible for incompatibility resulting from a customer's device, operating system, hardware configuration, network environment, or other requirements that were not satisfied before purchase.
5. System Requirements
Before purchasing software, customers should verify that their computer or device meets the software publisher's current minimum system requirements.
These may include:
Operating system version
Processor requirements
RAM
Storage space
Graphics requirements
Internet connection
Required applications or dependencies
Account requirements
Regional availability
Newace is not responsible for performance or installation issues caused by hardware or software environments that do not meet the publisher's requirements.
6. Digital Delivery
Software products may be delivered electronically through methods such as:
Download links
Product activation keys
License keys
Serial numbers
Email delivery
Customer account dashboards
Publisher activation systems
Delivery times may vary depending on the product and verification requirements.
Customers are responsible for providing a valid email address and maintaining access to the email account associated with their order.
Once digital product information has been delivered, customers are responsible for keeping activation keys, licence information, and download links secure.
7. Activation Keys and Licence Keys
Where a product includes an activation key or licence key:
The key is intended only for the purchaser or authorised user.
Keys must not be publicly posted or shared.
Keys must not be resold or redistributed unless expressly permitted.
Customers must activate and use the key according to the publisher's licensing terms.
A key may have restrictions relating to the number of devices, users, installations, region, subscription period, or activation method.
If an activation key does not work as described, customers should contact Newace support before attempting unauthorised modifications or activation methods.
9. Pricing and Payment
Prices displayed on the Newace website are subject to change without prior notice.
Applicable taxes, payment charges, discounts, and other fees will be displayed where applicable during the purchasing process.
We may accept payment methods displayed on the checkout page.
By submitting an order, you authorise the applicable payment provider to process the amount payable for your purchase.
If an obvious pricing, product, or listing error occurs, Newace reserves the right to cancel the affected order and refund any payment received for that order.
10. Order Confirmation
After placing an order, you may receive an order confirmation by email.
An order confirmation confirms that we have received your order request but does not necessarily constitute final acceptance of the order.
Newace reserves the right to refuse or cancel an order where there is:
Product or licence unavailability
Pricing or listing errors
Payment failure
Incorrect customer information
Suspected fraud
Unauthorised use
Technical problems
Publisher restrictions
Violation of these Terms & Conditions
Where payment has already been received for a cancelled order, an applicable refund will be processed according to our Refund & Cancellation Policy.
11. Refunds and Cancellations
Because software licences, activation keys, downloads, and other digital products may become usable or accessible immediately after delivery, refunds and cancellations may be subject to specific conditions.
The eligibility of a refund may depend on factors such as:
Whether the licence key has been delivered.
Whether the key has been viewed or activated.
Whether the software has been downloaded.
Whether the product has been installed or used.
Whether the product is defective.
Whether the product was incorrectly supplied.
The applicable publisher's terms.
Please review Newace's Refund & Cancellation Policy before purchasing a digital product.
Nothing in this section is intended to exclude or restrict any consumer rights that cannot legally be excluded.
12. Defective or Invalid Products
If you believe that a software key, licence, or digital product is defective, invalid, incorrectly supplied, or cannot be activated as described, contact Newace support as soon as possible.
Please provide:
Order number
Product name
Activation or licence information, where appropriate
Description of the problem
Relevant error message or screenshot, if required
We may request reasonable information to investigate the issue.
13. Publisher and Third-Party Services
Software products available through Newace are developed, published, licensed, or activated by third parties.
Third-party publishers may operate their own:
Websites
Accounts
Activation servers
Subscription systems
Customer support services
License agreements
Update systems
Newace is not responsible for changes made by third-party publishers to their software, licensing terms, activation systems, features, or support policies.
Where appropriate, customers may need to create or use an account with the relevant software publisher.
14. Software Updates
Software publishers may release updates, patches, upgrades, security fixes, or new versions.
Unless expressly stated otherwise, Newace does not guarantee that a purchased licence includes future major-version upgrades.
Updates and upgrades are subject to the applicable publisher's licensing and subscription terms.
15. Prohibited Activities
Customers must not use Newace products, websites, or services to:
Commit or facilitate illegal activity.
Circumvent software licensing restrictions.
Bypass activation or authentication mechanisms.
Crack, pirate, or unlawfully reproduce software.
Share or redistribute unauthorised licence keys.
Resell licences without authorisation.
Reverse engineer software where prohibited by applicable law or licence terms.
Upload malicious software or harmful code.
Attempt to access Newace systems.
Conduct fraudulent transactions.
Abuse refund or replacement procedures.
Interfere with the security or operation of the website.
Software should only be installed and used with appropriate licensing authorisation.
16. Intellectual Property
All Newace website content, including text, graphics, logos, layouts, images, designs, and other materials, may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, or commercially exploit Newace website content without appropriate authorisation.
Software, trademarks, logos, product names, and related intellectual property belong to their respective publishers, developers, or rights holders.
Purchasing a software licence does not transfer ownership of the software's intellectual property to the customer.
17. Reviews and Customer Content
Customers may be permitted to submit reviews, feedback, comments, screenshots, or other content.
By submitting content, you confirm that:
The content is truthful and based on your genuine experience.
You have the right to submit the content.
The content does not violate another person's rights.
The content is not unlawful, fraudulent, abusive, or misleading.
Newace may remove content that violates these requirements or applicable law.
18. Website Availability
We aim to keep the Newace website available and functioning properly. However, temporary interruptions may occur because of:
Maintenance
Technical issues
Server problems
Internet disruptions
Security incidents
Third-party service failures
Events beyond our reasonable control
Newace does not guarantee uninterrupted or error-free access to the website.
19. Disclaimer
Product information is provided for general informational purposes.
Software functionality, compatibility, features, pricing, licensing conditions, and system requirements may change according to the relevant publisher.
To the extent permitted by applicable law, Newace does not guarantee that every software product will meet a customer's individual requirements or expectations.
Nothing in these Terms & Conditions excludes or limits rights, warranties, or protections that cannot legally be excluded or limited.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Newace shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, software products, third-party services, or purchased licences.
This may include losses arising from:
Software incompatibility
Business interruption
Loss of data
Third-party service interruptions
Publisher changes
Device or operating-system issues
Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.
21. Privacy
Your use of the Newace website is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, stored, and handled when you use our website or purchase products.
22. Electronic Communications
By using the Newace website or placing an order, you consent to receiving electronic communications relating to your account, orders, payments, licences, product delivery, customer support, and other necessary transaction-related matters.
23. Force Majeure
Newace shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, government restrictions, cyber incidents, telecommunications failures, internet outages, strikes, war, civil disturbances, transportation disruptions, third-party service failures, or other unforeseen events.
24. Changes to These Terms
Newace may update these Terms & Conditions from time to time.
Changes will be published on this page with an updated "Last Updated" date.
Your continued use of the website after updated terms are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
25. Contact Us
If you have questions about these Terms & Conditions, software licences, orders, activation keys, or digital products, please contact us.
Newace
Email: [[email protected]]
We appreciate your choosing Newace and look forward to providing you with reliable software and digital solutions.